Delivery & returns
Free worldwide delivery
Delivery is free on every order, to every country. Each set is dispatched gift boxed from the United Kingdom within 5 working days, by tracked service, and your tracking link is emailed the day it leaves us.
Typical delivery times after dispatch:
- United Kingdom: 2–4 working days
- Europe: 3–6 working days
- United States and Canada: 3–6 working days
- Rest of the world: 5–10 working days
Each product page shows an estimated delivery date for your country.
Customs and import taxes
UK prices include VAT. Buyers outside the UK may need to pay import duties or taxes when their parcel arrives; these are set by the destination country and collected by the courier. Please contact us before ordering if you would like us to confirm how these fees will be paid for your order. We are not responsible for customs-related delays.
Returns and exchanges
We accept returns and exchanges within 30 days of delivery. Please contact us first so we can help, and return the set unused in its presentation box. If anything arrives damaged, email us a photo and we will put it right.
Cancellations
Cancellations are accepted if requested within 2 days of purchase.
Who makes our mats
Our tablemats are produced to our exacting specifications by our production partner, Lady Clare Ltd, in England.